Act on Specified Commercial Transactions

・Shipping fee (will vary depending on your country of residence)

・Credit card payment: VISA, MASTERCARD, AMEX

・Apple Pay, Google Pay

・PayPal

■ Cancellation

・ We cannot accept any order cancellations, product returns or exchanges due to personal reasons after 7 days of receiving the item. Please understand in advance.

・ In the unlikely event that a product different from that of which is ordered is delivered, or if the product is damaged during transit, we will replace the product. However, please note that refunds may be processed if there is no replacement stock.

■Return method

Please contact us via our contact page or info@nananana-intl.com.
We will refund or exchange any defective products or other items due to our error at our expense.

■Please contact our customer support team regarding the procedure for returning or exchanging products. 

info@nananana-intl.com

■About refund

・For credit card payment
A cancellation will be made for the order. Please note that it may take a few days for the funds to be redeposited in your account

・ If the delivered product is defective
Please reach out to us via email info@nananana-intl.com with your order number as well as a photo of the damage. We will exchange the product or refund the price if stock is no longer available.

Please be sure to receive the items that you order.
In the unlikely event that your package cannot be picked up, even after the storage period of the package has expired, we may charge the necessary expenses such as the round trip shipping cost of the product.
If you cannot transfer the amount charged in the proof of purchase, we will judge that it is a malicious case, report the damage to the police, and file a small amount lawsuit. If you disregard this request, we will take legal action in a simplified court having jurisdiction over our store location. In that case, please note that you will be responsible for the transportation and litigation costs required to appear in court.  

For credit card payment: We will ship within 3 business days after confirming your order

* Delivery may be delayed depending on the concentration of orders or the area where the customer lives 
* Please note, even if you specify the date and time, your desired receival time cannot be 100% guaranteed
* If the product cannot be delivered due to being sold out, customer support will contact you

Please note, we do not ship on public holidays. 

■ JAPAN POST EMS

DUTY AND OTHER IMPORT TAXES ARE EXCLUDED FROM YOUR TOTAL AND YOU ARE RESPONSIBLE TO PAY IF THEY ARE REQUIRED BY YOUR GOVERNMENT.